Thank you for taking the time to visit us online. We have tried to anticipate your questions and provide answers within this page. You are always welcome to contact us via e-mail or at (800) 626-4590.


info@swancreekcandle.com

Swan Creek Candle Co. is located at
395 W. Airport Highway, Swanton, Ohio 43558
Phone: 800-626-4590
Fax: 419-825-3895



Office hours:
Monday - Friday
9:00 am to 5:00 pm Eastern Time



Ordering Information

New Accounts - Minimum orders
* Minimum opening order is $300.00.
* Minimum order on NEW pottery orders is $500.00 and we need to confirm that a territory is open before we can ship an order.
* Minimum order on all NEW non-pottery orders is $300.00

Reorders
* Reorder minimum is $200.00. Product lines can be combined.

Please plan on two weeks for order processing and shipping time EXCEPT during September - November when shipping time can run three to four weeks.

Exclusive and protected territory availability is subject to the discretion of Swan Creek Candle Co.(R), its sales representatives and associates. We reserve the right to limit the number of locations within a particular area.

Credit Terms
* Visa, Master Card, Discover, American Express, Net 30.
* New Account orders are Credit Card.
* Priority shipping is given to Credit Card Accounts.
* Net 30 requires approval.
* Please provide 5 business credit references.
* Please allow 5-6 weeks for approval.


Shipping Methods
* We ship via Federal Express and common carrier (semi truck) to ensure the best freight rates and minimal damage for our customers.
* Larger order (approximately $500 and up) will generally ship via common carrier (semi truck) unless specifically requested otherwise by our customers. These orders will arrive stretch wrapped on a pallet and will require the customer to be able to handle a common carrier shipment. Please call for additional details or inquire when placing your order.
* If you are unsure if you are equipped to handle a common carrier delivery, please feel free to call our sales staff and they will further discuss the details with you.


PLEASE NOTE: We use recycled boxes and packing material as part of our recycling initiative. Thank you for being partners with us in our efforts to recycle!
1-800-626-4590 Swanton, Ohio