Thank you for taking the time to visit us online. We have tried to anticipate your questions and provide answers within this page. You are always welcome to contact us via e-mail or at (800) 626-4590.


info@swancreekcandle.com

Swan Creek Candle Co.® is located at:
395 W. Airport Highway
Swanton, OH 43558
Office hours are Monday - Friday 9:00am to 5:00pm Eastern Time.
PHONE: 800-626-4590 * FAX: 419-825-3895


New Account: Minimum opening order is $300.00.
Reorder: Minimum is $200.00.

All products must be ordered in their listed case pack quantity.

Exclusive and protected territory availability is subject to the discretion of Swan Creek Candle Co.®, its sales representatives and associates. We reserve the right to limit the number of locations within a particular area.

Terms
Visa, Mastercard, Discover, American Express, Net 30.
New Account orders are Credit Card.
Priority shipping is given to Credit Card Accounts.
Net 30 requires approval. Please provide 5 business credit references. Please allow 5-6 weeks for approval.


All orders are shipped Fed Ex ground. Orders over $500.00 are shipped via common carrier if it provides savings to the customer. If you prefer an alternate plan please call us or send an e-mail along with your order.

We make every effort to ensure your satisfaction but mistakes happen occasionally. If you experience a problem with your order, or would like to make a return, please call us as soon as possible, or within 14 days of receipt of shipment and allow us the opportunity to make things right!
1-800-626-4590 Swanton, Ohio